ox99 Terms and Conditions

1.1 Age Requirement

You must be 21 years of age or older to use the ox99 platform. The platform is strictly prohibited for minors. ox99 may request documentation to verify age at any time. If a user is found to be under 21, their account will be closed immediately and deposited funds may be forfeited.

1.2 Single Account Rule

Each person may register only one account. Creating multiple accounts under the same name, operating multiple accounts from the same IP address, or opening an account using another family member's identity is strictly prohibited. If such activity is detected, all related accounts will be closed.

1.3 Personal Use

An ox99 account may only be used for personal entertainment. Placing bets on behalf of third parties, using the platform for commercial purposes, or placing bets using any automated method is prohibited.

2.1 Registration Information

When registering an account, you must provide your full name, a valid email address, a mobile number, and any other required details. A copy of your national ID card or passport may be requested as part of post-registration verification.

2.2 Account Security

You are solely responsible for keeping your account login details — username and password — completely confidential. You are personally liable for all activity carried out through your account. If you suspect any unauthorized access, notify ox99 support immediately.

2.3 Account Verification

ox99 may conduct identity verification at any time in the interest of security and fraud prevention. Additional documents may be requested before withdrawals, for large bets, or in connection with any suspicious activity. If documents are not provided within the specified time, the account may be temporarily suspended.

3.1 Accepted Payment Methods

ox99 supports deposits and withdrawals through the following methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (major Bangladeshi banks including BRAC Bank, Dutch-Bangla Bank, and Islami Bank)

3.2 Deposit Limits and Process

The minimum deposit amount is ৳100, which applies to each payment method. Deposits are generally processed instantly or within a few minutes. If a deposit does not appear in your account within the expected time, contact support with the transaction reference number.

3.3 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Approved withdrawals are generally completed within 1 (one) hour. Account verification must be completed before a withdrawal can be processed. Withdrawals are typically made via the same method used for the deposit.

3.4 Third-Party Payment Restriction

Only payment methods registered in your own name may be used to deposit funds into your account. Depositing using another person's account or card is prohibited. If such a transaction is detected, the relevant amount will be returned and the account may be placed under investigation.

4.1 Welcome Bonus

New members can enjoy a 100% bonus on their first deposit, up to a maximum of ৳8,000. For example: a deposit of ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000; for a deposit of ৳18,000, the maximum bonus of ৳8,000 applies, giving a total of ৳26,000.

4.2 Wagering Requirements

A 20x wagering requirement applies to the bonus amount received — on the bonus amount only, not on the combined total of deposit and bonus. For example: receiving a ৳1,000 bonus means ৳1,000 × 20 = ৳20,000 in total bets must be placed before winnings from the bonus become withdrawable.

4.3 Bonus Usage Conditions

• Bonus funds may only be used for betting and cannot be withdrawn directly.
• The wagering requirement must be fulfilled before the bonus expires — the specific validity period is clearly stated with each offer.
• ox99 reserves the right to cancel any bonus if it is found to have been misused or used for fraudulent purposes.
• Claiming another bonus while one is already active is generally not possible, unless the offer's terms state otherwise.
• Each bonus offer may be associated with a specific payment method.

5.1 Bet Acceptance and Cancellation

A bet is considered accepted only after it has been confirmed by the system. ox99 reserves the right to cancel bets that have been incorrectly recorded due to a technical error. If a sports event is cancelled, the stake for the related bet will be refunded.

5.2 Prohibited Activities

• Placing bets using automated software, bots, or scripts.
• Using match betting or arbitrage methods with other accounts.
• Using any strategy with the intent to abuse bonuses.
• Any attempt to influence the outcome of a game.
• Any attempt at manipulation or fraud on the platform.

5.3 Game Fairness

ox99 is committed to ensuring fair play. All casino games are operated using software supplied by trusted and accredited providers (including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe). These providers use a Random Number Generator (RNG) in their games, which ensures impartial outcomes.

5.4 Special Conditions for Sports Betting

In sports betting, published odds are subject to change. The odds at the time a bet is confirmed will apply. If an event is not completed in accordance with the applicable rules, the related bet may be declared void and the stake will be refunded.

6.1 Self-Control Tools

ox99 provides players with a range of self-control tools, including deposit limits, loss limits, gaming time limits, and a self-exclusion option. Contact the support team to activate these features.

6.2 Identifying Problem Gaming

If you feel that gaming is having a negative impact on your life, contact our support team immediately. If ox99 detects suspicious gaming behaviour, it may temporarily suspend the relevant account and reach out to the user.

7.1 Data Protection

All data transmissions are encrypted using SSL (Secure Socket Layer) encryption technology. We do not sell your personal information to third parties. Full details of how data is collected and processed can be found in our privacy policy.

7.2 Fraud Prevention

ox99 complies with anti-money laundering (AML) policies and actively monitors suspicious financial activity. If unusual or suspicious activity is detected, the relevant account will be placed under investigation and transactions may be temporarily suspended.

8.1 Account Closure by the User

You may close your account at any time. Any remaining balance must be withdrawn before the account is closed. If an active bonus wagering requirement exists at the time of closure, the related bonus and any winnings earned from it will be forfeited.

8.2 Account Suspension or Closure by ox99

ox99 may suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Suspicion of fraud, deception, or illegal activity.
• Providing a false identity or false information.
• Bonus abuse or attempting to exploit the system.
• Operating multiple accounts.
• Being a minor or allowing a minor to use the account.

8.3 Balance After Account Closure

If an account is closed due to a rule violation, ox99 will review the forfeited balance. If the investigation finds no wrongdoing, the eligible portion will be returned. In the case of a voluntary account closure by the user, all valid balances (excluding bonuses) remain withdrawable.

9.1 Technical Disruptions

ox99 is not liable for any loss or inconvenience caused by internet connectivity issues, server downtime, or problems with the user's device. However, if a bet is affected by a technical error on our end, it will be reviewed.

9.2 Accuracy of Information

Sports data, odds, and statistics displayed on the ox99 platform are information-based and subject to change. Users are solely responsible for any decisions made based on this information.

9.3 Financial Loss

Loss of money in gaming and betting is a normal possibility. You should only wager an amount whose loss will not seriously affect your financial situation. ox99 is not obligated to provide compensation for any financial losses related to gaming.

10.1 How to Submit a Complaint

For any complaint or issue, first contact our support team via live chat. For complex matters, send a detailed description by email to [email protected]. Attaching relevant screenshots or information with your complaint will help us resolve it faster.

10.2 Resolution Timeframe

General complaints are usually resolved immediately via live chat. Complex matters, such as disputed transactions or bonus-related issues, may require an internal investigation — in such cases, we will keep you updated on the progress.

11.1 Notice of Changes

For significant changes, ox99 will attempt to notify users in advance via email or through the platform. However, minor changes may take effect without any notice.

11.2 Meaning of Continued Use

If you continue to use the platform after updated terms have been published, it will be understood that you have accepted the new terms. If you do not agree with the new terms, stop using the platform and contact support to close your account.

11.3 Language and Interpretation

The Bengali version of these terms shall be considered the primary document. In the event of any interpretive ambiguity, ox99's interpretation shall be considered final.