Your safety is our priority
ox99 believes that entertainment should always be controlled and enjoyable — play responsibly by setting the right limits.
Introduction to Responsible Gaming
ox99 is more than just an entertainment platform for players in Bangladesh — we are committed to building a safe, honest, and responsible environment. Betting and casino games are primarily for fun, but they do carry certain risks. On this page we will explain in detail how you can keep yourself protected and get support when needed.
Responsible gambling means setting limits on your time and money, playing for entertainment rather than in the hope of winning, and seeking help immediately if you ever feel there is a problem. ox99 is always ready to support you.
Our platform offers multiple tools to keep you safe — deposit limits, session limits, temporary breaks (time-out), and permanent self-exclusion. Using these tools is your right, and ox99 fully respects that decision.
Need support?
If you feel that gambling is having a negative impact on your life, ox99's support team is available seven days a week, twenty-four hours a day.
Contact us via live chat or email:
[email protected]Support is available in both Bengali and English.
Our protection tools
ox99 provides several effective tools to help you keep your gaming habits under control.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. This limit can be configured from your account, and changing it requires a waiting period so that the decision is made with enough thought.
Session Limit
Set a maximum time for each session. After the set time, ox99 will automatically notify you and give you the option to end the session if needed. Taking regular breaks keeps gaming healthy and enjoyable.
Time-Out
If you feel you need a break for a few days, you can temporarily close your account for a specific number of days using the time-out feature. During this period, no betting or deposits will be possible.
Self-Exclusion
For long-term or permanent self-exclusion, contact our support team directly. Once activated, the account cannot be reactivated until the exclusion period has ended.
Gaming History Review
You can view your betting history and records of deposits and withdrawals in your account. Analysing your own habits is an important part of responsible gaming — regularly review how much time and money you are spending.
24/7 Support
Our Bengali-speaking support agents are available around the clock. Reach out via live chat or email with any question or concern — you will receive help without judgement.
Warning signs of a problem
If the following signs appear, you should seek help right away.
Spending beyond your budget
If you are betting with money meant for essential expenses or savings, this is a serious warning sign. Betting is never a substitute for income.
Betting more to recover losses
Trying to win back lost money by placing even more bets — this is called "chasing losses" and is a common characteristic of problem gambling.
Neglecting family and work
If gambling is damaging your relationships with family or your focus at work, now is the time to stop.
Unable to stop playing
Being unable to stop on your own — even continuing to play while knowing it is causing harm — can be a sign of psychological dependence.
Gambling in secret
Hiding your betting from family or friends, or lying about it, is a concerning behaviour that points to the need for professional support.
Emotional distress
Feeling anxiety, irritability, or depression because of gambling is not just an entertainment issue — it is affecting your mental health as well.
Steps to getting help
If you feel that gaming is getting out of control, follow these steps.
Give yourself a break
Activate a time-out or self-exclusion directly from your account. A few days away can help clarify the situation.
Contact ox99 support
Chat with us live or email [email protected]. Our team will assist you without judgement.
Seek professional help
If needed, speak with a mental health specialist or counsellor. Confide in family and friends.
Plan your budget
Allocate only a specific portion of your monthly entertainment budget for betting. Avoid overspending out of fear of losing.
Our commitment
ox99 follows several policies to protect every user.
21+ Age Verification
We strictly ensure that only individuals aged 21 or above can create and use an account on ox99. Accounts belonging to minors are closed immediately.
SSL Encryption & Data Protection
Your personal information and financial transactions are fully encrypted. We do not share your data with any third party.
Fair Play Assurance
All games and betting markets on ox99 are operated in a fair and transparent manner. Outcomes cannot be manipulated in any way.
Trained Support Team
Our support agents are trained in responsible gambling. They are ready to provide proper assistance and guidance to players facing difficulties.
Tips for safe play
Follow these simple guidelines to enjoy responsibly.
- Set a fixed budget before you play and stick to it.
- Never think of betting as a source of income.
- Do not bet on impulse — if you are tired or under stress, stop playing.
- Take regular breaks and spend time with family.
- Avoid betting under the influence of alcohol or drugs.
- Do not place more bets out of anger or frustration after a loss.
- Set session limits and deposit limits, and change them gradually.
- Keep family members informed about your gaming activity.
- Maintain other hobbies and social activities.
- Trust ox99's fair play policy, and contact support if you have any doubts.
Frequently Asked Questions
Answers to frequently asked questions about responsible gaming.
Enjoy safe and responsible entertainment
Set your limits on ox99, play with awareness, and let our support team know about any issue you face.