ox99's Privacy Policy

ox99 is an online casino and sports betting platform operating for players in Bangladesh. We always treat the privacy of our users as a top priority. This Privacy Policy ("Policy") describes how ox99 collects, stores, processes, and protects your personal information.

This Policy applies to our website (https://ox99.lat), mobile application, and all related services. By using any ox99 service, you agree to the terms described in this Policy. If you do not agree with any part of this Policy, please refrain from using our services.

We may update this Policy from time to time. Any changes will be published on this page along with the date of the update. We recommend visiting this page regularly to stay informed about the latest version of the Policy.

ox99 only collects information that is necessary to provide our services. The various categories of information collected are described below.

2.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name
• Date of birth (for age verification — only users aged 21 or above are permitted to open an account)
• Email address
• Mobile number
• Password (stored in encrypted form)

2.2 Identity Verification Information (KYC)

To prevent fraud and ensure account security, we may request a copy of a government-issued ID for identity verification in certain circumstances. These documents are used solely for identity verification purposes and are stored securely.

2.3 Financial Information

To process deposits and withdrawals, we collect the following information:

• Payment method details (bKash, Nagad, Rocket, Upay or bank account number)
• Transaction history
• Deposit and withdrawal amounts

Please note that we never store your full PIN or password.

2.4 Usage Information

When you use ox99's services, we automatically collect the following information:

• IP address and device identifier information
• Browser type and version
• Page visit history and session duration
• Gaming activity and betting history
• Login and logout times

2.5 Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website. Cookies are small text files stored in your browser. They help us improve service quality, remember your preferences, and maintain security. You can manage cookies through your browser settings, however disabling certain cookies may limit some functionality of the site.

ox99 uses collected information for the following specific purposes:

3.1 Service Operations

• Account creation, verification, and management
• Processing financial transactions — deposits, withdrawals, and bonus payments
• Ensuring the smooth operation of gaming and betting services
• Providing customer support

3.2 Security and Protection

• Detecting and preventing fraud, money laundering, and other illegal activities
• Age verification (for users aged 21+ only)
• Preventing multiple accounts or misuse
• Blocking unauthorized access to accounts

3.3 Legal Compliance

We use your information to comply with applicable laws and regulations. Information may also be used to meet responsible gaming requirements.

3.4 Communications

• Sending important account-related notifications
• Transaction confirmation messages
• Information about relevant promotions and offers (you can opt out of this)
• Customer support responses

3.5 Service Improvement

We use information to analyze and improve the user experience, plan new features and services, and resolve technical issues. This analysis is typically conducted in aggregate form and is not used to identify individual users.

ox99 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We may share necessary information with providers of payment processing (bKash, Nagad, Rocket, Upay, bank transfer), gaming technology, and technical infrastructure services. All such partners are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, legal investigation, or a lawful request from a regulatory authority. In such cases, we disclose only the information legally required.

4.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. We will notify you in advance in such circumstances.

4.4 With Your Consent

For any purpose other than those listed above, we will obtain your explicit consent before sharing your information.

ox99 has implemented industry-standard technical and procedural measures to ensure the security of your information.

While we make every effort to protect your information, no data transmission over the internet can be guaranteed to be completely secure. It is therefore important to keep your account password confidential and to log in only from trusted devices.

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by law.

6.1 Active Accounts

While your account is active, we retain all information necessary to provide our services. Financial transaction records are retained for the relevant legally required period.

6.2 After Account Closure

Even after an account is closed or deactivated, financial and transaction records are retained for a defined period as required by law. Personal identity information is securely deleted or anonymized once it is no longer needed.

6.3 Data Deletion Requests

Subject to legal limitations, you may request the deletion of your personal information. Such requests will be carried out as quickly as possible after verification.

As a user of the ox99 platform, you have the following rights regarding your personal information:

7.1 Right to Access

You may request to know what information we hold about you. Upon a verified request, we will provide you with a copy of your stored information.

7.2 Right to Rectification

If your account contains any incorrect or outdated information, you may request that it be corrected. In most cases, you can update your information directly from your profile.

7.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, complete deletion may not be possible for financial and legal records due to legal obligations.

7.4 Right to Object to Processing

You may object to certain uses of your data, such as marketing communications. There is an option to opt out of marketing messages from your account settings.

7.5 Right to Data Portability

You may request certain information in a structured, commonly used format. To exercise this right, please contact our support team.

To exercise any of the rights listed above, please contact us at [email protected]. We will respond as quickly as possible after verifying your identity.

ox99's services are intended solely for individuals aged 21 or above. We do not knowingly collect personal information from minors.

Age verification measures are in place during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be securely deleted.

If you believe a minor is using our services, please contact us immediately.

Our platform may incorporate services from game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi). These third-party services have their own privacy policies, for which ox99 is not responsible.

Payment service providers (bKash, Nagad, Rocket, Upay) operate under their own privacy policies. When conducting financial transactions, you are transacting directly on their platforms and their policies will also apply.

We recommend that you review the privacy policies of these third parties as well.

ox99 reserves the right to modify or update this Privacy Policy as needed. For any significant changes, we will notify you in the following ways:

• Publishing a notice on the website
• Send a message to the registered email address
• Display a notification at login

If you continue using the service after changes are made, you will be considered to have agreed to the updated policy. Therefore, it is recommended that you visit this page regularly.